SUPPORT & WARRANTY

1mii provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by 1mii as owned come with their own unique warranty that you can find on the product listings or contact us at shopify@1mii.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by 1mii or 1mii’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Quality-related warranty claims on purchases made through 1mii’s authorized distributors and retailers are handled through 1mii.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

Buyer must provide sufficient proof of purchase
1 Mii must document what happens when buyers troubleshoot the product
The defective item’s serial number or visible proof depicting the defect are required
It may be necessary to return the item for quality inspection

Valid proof of purchase:

Order number from online purchases made through 1miior 1mii’s authorized resellers
Sales invoice
The dated sales receipt from an authorized 1mii reseller shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or a 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by the buyer in the following situations:

Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by 1mii quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers

1 Mii is not liable for:

Loss of data incurred from the use of 1mii products
Returning personal items sent to 1mii

When returning items with a prepaid shipping label provided by 1mii, 1mii takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. 1mii does not provide refunds for items damaged in transit for non-quality related warranty claims.

Contact

SUPPORT & WARRANTY